Frequently Asked Questions

Our award-winning spa offers an extensive menu of wellness treatments designed to rejuvenate both body and mind. Services include therapeutic deep tissue massages, relaxing Swedish massages, hot stone therapy, couples massage packages, and specialized prenatal treatments. Our facial services feature anti-aging treatments, hydrating facials, and organic skincare using Canadian botanical ingredients. We also offer body treatments including detoxifying wraps, exfoliating scrubs, and aromatherapy sessions. All treatments are performed by licensed professionals in our tranquil spa environment.

Our waterpark operates year-round with daily hours from 8:00 AM to 10:00 PM. During peak summer months (June through August), we extend hours until 11:00 PM on weekends. Holiday periods may feature special extended hours. The facility includes heated indoor pools, thrilling water slides, a lazy river, children's splash zone, and adult relaxation areas. Some attractions undergo routine maintenance on rotating schedules, but the majority of facilities remain available throughout your stay. We recommend checking with our front desk for any temporary closures during your visit.

Simma Hotel features multiple dining venues to satisfy every palate and occasion. Our signature restaurant offers fine dining with locally-sourced Canadian cuisine, while our casual bistro serves international favorites and comfort food. The poolside grill provides light meals and refreshing beverages throughout the day. We offer various meal plan options including breakfast-only packages, half-board plans with breakfast and dinner, and full-board packages. Special dietary requirements including vegetarian, vegan, gluten-free, and allergen-free options are available with advance notice. Room service operates 24 hours for your convenience.

Our flexible booking policy allows cancellations up to 48 hours before your scheduled arrival date without penalty. Cancellations made within 48 hours of arrival are subject to a one-night room charge. Modifications to existing reservations can be made up to 24 hours before arrival, subject to availability and rate differences. During peak seasons and special events, stricter cancellation policies may apply. We offer travel insurance options at the time of booking to protect against unforeseen circumstances. Group bookings and special packages may have different terms and conditions.

Yes, we welcome well-behaved pets at Simma Hotel with advance notice and a pet fee of $50 per night. Pets must be leashed in all public areas and are not permitted in dining venues, spa facilities, or the waterpark for health and safety reasons. We provide pet-friendly rooms equipped with food and water bowls, pet beds, and waste disposal bags. A maximum of two pets per room is allowed, with weight restrictions of 50 pounds per pet. Guests are responsible for any damages caused by their pets and must provide current vaccination records upon check-in.

Our business center offers comprehensive meeting and conference facilities including five flexible meeting rooms accommodating 10 to 200 guests. All rooms feature modern audiovisual equipment, high-speed internet, climate control, and natural lighting. We provide full catering services, professional event planning assistance, and technical support throughout your event. Additional amenities include a business lounge with printing and copying services, private dining options, and team-building activities utilizing our spa and waterpark facilities. Corporate rates and group packages are available for extended stays and large bookings.